Categories: IT And Telecommunications | Format :
MARKET DEFINITION
A Cloud Contact Center is a set of tools, applications, and cloud-hosted services for contact centers in organizations that require communications channels (such as phone calls and messaging), call routing, agent management, analytics, and others. Cloud Contact Center is more functional and less expensive than conventional call centre hardware. The function of a contact centre has grown from handling customer support inquiries to driving customer success initiatives and arming salespeople with multichannel capabilities to engage their leads.
MARKET DYNAMICS
Growing demand for cloud computing due to its robust scalability, affordability, flexibility, and features is driving the global cloud-based contact centre. As a result, businesses all over the world are transferring their contact centre operations from conventional on-premises architecture to the cloud, which is one of the major market drivers. Additionally, agents can operate remotely in cloud-based contact centres to increase productivity and overall operational effectiveness. The industry is expanding as a result of this and other benefits provided by cloud-based contact centres, such as superior security, dependability, and convenience at low pricing. In addition, the banking, financial services, and insurance (BFSI) sector is rapidly going digital to offer better services, minimize human error, and save time. Furthermore, with increased access to information, cloud-based contact centres are assisting governments in enhancing the customer experience for both citizens and companies. Private businesses in the market for cloud-based contact centres are taking advantage of this opportunity to collaborate closely with governmental agencies to broaden service access and monitor request progress through self-service channels.
REPORT SCOPE
The report titled “Global Cloud-Based Contact Centre Market – Size, Share, Growth, Opportunities, and Competitive Analysis, 2022 – 2028” offers strategic visions into the global Cloud-Based Contact Centre market along with the market size (Value in “US$ Mn”) for the historical period 2017 to 2021 and estimates for the forecast period 2022 to 2028. The RI report is an in-depth study of the global Cloud-Based Contact Centre market with a strong focus on key market trends, vital player strategies, and market forecasts. The study also covers key market dynamics, including drivers, restraints, opportunities, challenges, and existing and upcoming pathways that help CXOs make critical business decisions effectively. The global Cloud-Based Contact Centre Market is predicted to grow at a significant CAGR over the forecast period from 2022 to 2028.
GEOGRAPHICAL OVERVIEW
The research report includes a detailed overview of the industry comprising quantitative and qualitative information. It gives a broad overview of the worldwide market forecasts for major segments. It also includes market size and forecast projections for five key regions: North America, Europe, Asia-Pacific (APAC), South America, and the Middle East & Africa (MEA), for the years 2017 to 2028. The market is further divided by categories and countries within each province. The research scrutinizes and forecasts over 20 nations worldwide, as well as the present trend and possibilities in these regions.
MARKET SEGMENTATION
The Global Cloud-Based Contact Centre Market is segmented based on component, type, deployment, organization size, technology, business function, vertical and region. Based on component, the market has been segmented into Solutions, and Services. In terms of deployment Private cloud, and Public cloud, whereas based on, organization size the market comprises Large enterprises, and Small & medium-sized enterprises (SMEs). Based on, vertical the market has been segmented into, BFSI, Telecommunications, IT and Ites, Government and Public Sector, Retail and consumer goods, Manufacturing, Energy & Utilities, Media & Entertainment, Healthcare & Life Sciences, and Others.
COMPETITION LANDSCAPE
The RI research report discusses noteworthy developments in the industry as well as organic and inorganic growth strategies being adopted by the Cloud-Based Contact Centre market players. The report covers industry activities, including new product launches, mergers & acquisitions, business partnerships, and various expansion initiatives being undertaken by the active players in the market. These developments pave the path for various market participants to strengthen their positioning as well as expand their consumer base. The positive market outlook for the global Cloud-Based Contact Centre market is anticipated to present lucrative growth opportunities to the market players. The report also offers detailed profiles of major players in the global Cloud-Based Contact Centre market, emphasizing the strategic initiatives, financial information, SWOT analysis, and key development in the Cloud-Based Contact Centre industry in the past three years.
Key players in the Global Cloud-Based Contact Centre Market have adopted various organic as well as inorganic growth strategies to strengthen their market positioning. Prominent players in the market include:
COVID-19 IMPACT ANALYSIS ON GLOBAL CLOUD-BASED CONTACT CENTRE MARKET
The COVID-19 pandemic is still a very personal, individual experience that is also a once-in-a-lifetime worldwide phenomenon with far-reaching consequences. The epidemic has wreaked havoc on people's lives in all nations and communities and also had a negative impact on global economic development in 2020, unlike anything seen in almost a century. The pandemic severely impacted key economies such as India, Brazil, the U.S., France, Russia, the UK, Italy, Turkey, and Argentina. According to estimates, the virus slowed global economic growth by -3.4 percent to -7.6 percent in 2020, with a rebound of 4.2 percent to 5.6 percent expected in 2021. In 2020, global commerce was expected to decline by 5.3 percent, but it is expected to rise by 8.0 percent in 2021.
In contrast to the global economic downturn in the first half of 2020, the economy began to showcase symptoms of a two-track recovery post the second quarter of 2020, with a fledgling rebound in developed nations, however, slower growth in emerging economies. The outbreak of the Covid-19 pandemic has not only resulted in halted production activity but has also disrupted the global supply chain. The research goes on to evaluate the current and future implications of the COVID-19 pandemic both on the target as well as broader market, thereby, providing accurate and trustworthy forecasts.
Report Attribute/Metric |
Details |
Market Size |
In USD Million |
CAGR |
In % (2022-2028) |
Base Year |
2021 |
Forecast Period |
2022 – 2028 |
Historical Data |
2017 to 2021 |
Forecast Unit |
Value (US$ Mn) |
Report Coverage |
Revenue Forecast, Competitive Landscape, Growth Factors and Trends |
Geographies Covered |
North America, Europe, Asia-Pacific, South America, and Middle East & Africa |
Key Players Analyzed |
NICE, Genesys, Five9, Vonage, Talkdesk, 8x8, Cisco, Avaya, Serenova, Content Guru, Alvaria, RingCentral, Enghouse Interactive , 3CLogic, Ameyo, Twilio, Vocalcom, Evolve IP, Pypestream, TechSee , and AirCall, Nubitel |
Customization & Pricing |
Available on Request (10% Customization is Free) |
RESEARCH PROGRAM DESIGN
KEY QUESTIONS ANSWERED
REASONS FOR BUYING THIS REPORT:
Chapter 1. Executive Summary
1.1. Market Outlook
1.2. Market Segment Outlook
1.3. Geography Outlook
1.4. Absolute $ Opportunity
Chapter 2. Research Methodology
2.1. Research Approach
2.2. Scope, Definition, and Assumptions
2.3. Data Sources
2.3.1. Secondary Sources
2.3.1.1. Preliminary Data Mining
2.3.2. Primary Sources
2.3.2.1. Statistical Deployment Mode
2.3.2.2. Data Triangulation
2.3.2.3. Research Objective
Chapter 3. Market Outlook
3.1. Introduction
3.2. Key Trends
3.2.1. Component Trends
3.2.2. Deployment Mode Trends
3.2.3. Organization Size Trends
3.2.4. Vertical Trends
3.3. Market Dynamics
3.3.1. Market Drivers
3.3.1.1. Impact Analysis of Market Drivers
3.3.2. Market Restraints
3.3.2.1. Impact Analysis of Market Restraints
3.3.3. Market Opportunities
3.3.3.1. Impact Analysis of Market Opportunities
3.3.4. Market Challenges
3.3.4.1. Impact Analysis of Market Challenges
3.4. Porter’s Five Forces’ Analysis
3.4.1. Bargaining Power of Suppliers
3.4.2. Bargaining Power of Buyers
3.4.3. Threat of New Entrant
3.4.4. Threat of Substitutes
3.4.5. Competitive Rivalry
3.5. Value Chain Analysis: Global Cloud-Based Contact Centre Market
3.6. COVID-19 Impact Assessment in Cloud-Based Contact Centre Market
3.6.1. Impact Assessment on Global Cloud-Based Contact Centre Market
3.6.2. Market Trends and Opportunities in the Covid-19 Landscape
Chapter 4. Global Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
4.1. Global Cloud-Based Contact Centre Market Share, By Component, 2017 - 2028 (USD Million)
4.1.1. Solutions
4.1.1.1. Omnichannel Routing
4.1.1.2. Workforce Engagement Management
4.1.1.3. Reporting and Analytics
4.1.1.4. Customer Engagement Management
4.1.1.5. Other Solutions
4.1.2. Services
4.1.2.1. Professional Services
4.1.2.2. Managed Services
Chapter 5. Global Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
5.1. Global Cloud-Based Contact Centre Market Share, By Deployment Mode, 2017 - 2028 (USD Million)
5.1.1. Cloud
5.1.2. On-Premise
Chapter 6. Global Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
6.1. Global Cloud-Based Contact Centre Market Share, By Organization Size, 2017 - 2028 (USD Million)
6.1.1. Large enterprises
6.1.2. Small and medium-sized enterprises (SMEs)
Chapter 7. Global Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
7.1. Global Cloud-Based Contact Centre Market Share, By Vertical, 2017 - 2028 (USD Million)
7.1.1. Banking Finance Services and Insurance (BFSI)
7.1.2. Telecommunications
7.1.3. IT and Ites
7.1.4. Government and Public Sector
7.1.5. Retail and consumer goods
7.1.6. Manufacturing
7.1.7. Energy & Utilities
7.1.8. Media & Entertainment
7.1.9. Healthcare & Life Sciences
7.1.10. Others
Chapter 8. Global Cloud-Based Contact Centre Market Overview, By Geography, 2017 - 2028 (USD Million)
8.1. Global Cloud-Based Contact Centre Market Share, By Geography, 2017 - 2028 (USD Million)
8.1.1. Market Type and Projections, by Countries, 2017 - 2028 (USD Million)
8.1.2. Market Share and CAGR Comparison, by Countries, 2021 (%)
Chapter 9. North America Cloud-Based Contact Centre Market Overview, By Countries, 2017 - 2028 (USD Million)
9.1. North America Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
9.1.1. Market Type and projections, 2017 - 2028 (USD Million)
9.1.2. North America Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
9.1.3. North America Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
9.1.4. North America Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
9.1.5. North America Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
9.2. North America Cloud-Based Contact Centre Market Overview, By Countries, 2017 - 2028 (USD Million)
9.2.1. U.S. Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
9.2.1.1. U.S. Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
9.2.1.2. U.S. Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
9.2.1.3. U.S. Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
9.2.1.4. U.S. Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
9.2.2. Canada Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
9.2.2.1. Canada Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
9.2.2.2. Canada Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
9.2.2.3. Canada Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
9.2.2.4. Canada Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
9.2.3. Mexico Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
9.2.3.1. Mexico Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
9.2.3.2. Mexico Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
9.2.3.3. Mexico Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
9.2.3.4. Mexico Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
Chapter 10. Europe Cloud-Based Contact Centre Market Overview, By Countries, 2017 - 2028 (USD Million)
10.1. Europe Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
10.1.1. Market Type and projections, 2017 - 2028 (USD Million)
10.1.2. Europe Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
10.1.3. Europe Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
10.1.4. Europe Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
10.1.5. Europe Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
10.2. Europe Cloud-Based Contact Centre Market Overview, By Countries, 2017 - 2028 (USD Million)
10.2.1. Germany Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
10.2.1.1. Germany Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
10.2.1.2. Germany Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
10.2.1.3. Germany Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
10.2.1.4. Germany Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
10.2.2. France Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
10.2.2.1. France Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
10.2.2.2. France Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
10.2.2.3. France Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
10.2.2.4. France Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
10.2.3. UK Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
10.2.3.1. UK Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
10.2.3.2. UK Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
10.2.3.3. UK Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
10.2.3.4. UK Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
10.2.4. Italy Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
10.2.4.1. Italy Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
10.2.4.2. Italy Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
10.2.4.3. Italy Cloud-Based Contact Centre Market Overview, By Business Function, 2017 - 2028 (USD Million)
10.2.4.4. Italy Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
10.2.5. Spain Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
10.2.5.1. Spain Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
10.2.5.2. Spain Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
10.2.5.3. Spain Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
10.2.5.4. Spain Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
10.2.6. NORDIC Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
10.2.6.1. NORDIC Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
10.2.6.2. NORDIC Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
10.2.6.3. NORDIC Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
10.2.6.4. NORDIC Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
10.2.7. Russia and CIS Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
10.2.7.1. Russia and CIS Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
10.2.7.2. Russia and CIS Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
10.2.7.3. Russia and CIS Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
10.2.7.4. Russia Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
10.2.8. Rest of Europe Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
10.2.8.1. Rest of Europe Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
10.2.8.2. Rest of Europe Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
10.2.8.3. Rest of Europe Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
10.2.8.4. Rest of Europe Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
Chapter 11. Asia Pacific Cloud-Based Contact Centre Market Overview, By Countries, 2017 - 2028 (USD Million)
11.1. Asia Pacific Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
11.1.1. Market Type and projections, 2017 - 2028 (USD Million)
11.1.2. Asia Pacific Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
11.1.3. Asia Pacific Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
11.1.4. Asia Pacific Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
11.1.5. Asia Pacific Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
11.2. Asia Pacific Cloud-Based Contact Centre Market Overview, By Countries, 2017 - 2028 (USD Million)
11.2.1. India Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
11.2.1.1. India Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
11.2.1.2. India Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
11.2.1.3. India Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
11.2.1.4. India Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
11.2.2. China Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
11.2.2.1. China Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
11.2.2.2. China Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
11.2.2.3. China Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
11.2.2.4. China Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
11.2.3. Japan Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
11.2.3.1. Japan Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
11.2.3.2. Japan Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
11.2.3.3. Japan Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
11.2.3.4. Japan Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
11.2.4. ASEAN Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
11.2.4.1. ASEAN Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
11.2.4.2. ASEAN Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
11.2.4.3. ASEAN Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
11.2.4.4. ASEAN Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
11.2.5. South Korea Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
11.2.5.1. South Korea Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
11.2.5.2. South Korea Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
11.2.5.3. South Korea Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
11.2.5.4. South Korea Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
11.2.6. Australia Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
11.2.6.1. Australia Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
11.2.6.2. Australia Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
11.2.6.3. Australia Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
11.2.6.4. Australia Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
11.2.7. Rest of Asia Pacific Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
11.2.7.1. Rest of Asia Pacific Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
11.2.7.2. Rest of Asia Pacific Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
11.2.7.3. Rest of Asia Pacific Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
11.2.7.4. Rest of Asia Pacific Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
Chapter 12. South America Cloud-Based Contact Centre Market Overview, By Countries, 2017 - 2028 (USD Million)
12.1. South America Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
12.1.1. Market Type and projections, 2017 - 2028 (USD Million)
12.1.2. South America Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
12.1.3. South America Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
12.1.4. South America Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
12.1.5. South America Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
12.2. South America Cloud-Based Contact Centre Market Overview, By Countries, 2017 - 2028 (USD Million)
12.2.1. Brazil Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
12.2.1.1. Brazil Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
12.2.1.2. Brazil Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
12.2.1.3. Brazil Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
12.2.1.4. Brazil Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
12.2.2. Argentina Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
12.2.2.1. Argentina Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
12.2.2.2. Argentina Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
12.2.2.3. Argentina Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
12.2.2.4. Argentina Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
12.2.3. Rest of South America Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
12.2.3.1. Rest of South America Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
12.2.3.2. Rest of South America Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
12.2.3.3. Rest of South America Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
12.2.3.4. Rest of South America Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
Chapter 13. Middle East & Africa Cloud-Based Contact Centre Market Overview, By Countries, 2017 - 2028 (USD Million)
13.1. Middle East & Africa Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
13.1.1. Market Type and projections, 2017 - 2028 (USD Million)
13.1.2. Middle East & Africa Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
13.1.3. Middle East & Africa Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
13.1.4. Middle East & Africa Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
13.1.5. Middle East & Africa Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
13.2. Middle East & Africa Cloud-Based Contact Centre Market Overview, By Countries, 2017 - 2028 (USD Million)
13.2.1. GCC Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
13.2.1.1. GCC Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
13.2.1.2. GCC Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
13.2.1.3. GCC Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
13.2.1.4. GCC Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
13.2.2. South Africa Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
13.2.2.1. South Africa Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
13.2.2.2. South Africa Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
13.2.2.3. South Africa Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
13.2.2.4. South Africa Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
13.2.3. Rest of Middle East & Africa Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)
13.2.3.1. Rest of Middle East & Africa Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)
13.2.3.2. Rest of Middle East & Africa Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)
13.2.3.3. Rest of Middle East & Africa Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)
13.2.3.4. Rest of Middle East & Africa Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)
Chapter 14. Competitive Landscape
14.1. Competitive Environment, 2021
14.2. Strategic Framework
14.2.1. Partnership/Collaborations/Agreement
14.2.2. Expansion
14.2.3. Mergers & Acquisitions
14.2.4. New Product Development
Chapter 15. Key Vendor Analysis
15.1. NICE
15.1.1. Business Overview
15.1.2. Product Benchmarking
15.1.3. Financial Data
15.1.4. Strategic Overview
15.1.5. Key Developments
15.1.6. SWOT Analysis
15.2. Genesys
15.2.1. Business Overview
15.2.2. Product Benchmarking
15.2.3. Financial Data
15.2.4. Strategic Overview
15.2.5. Key Developments
15.2.6. SWOT Analysis
15.3. Five9
15.3.1. Business Overview
15.3.2. Product Benchmarking
15.3.3. Financial Data
15.3.4. Strategic Overview
15.3.5. Key Developments
15.3.6. SWOT Analysis
15.4. Vonage
15.4.1. Business Overview
15.4.2. Product Benchmarking
15.4.3. Financial Data
15.4.4. Strategic Overview
15.4.5. Key Developments
15.4.6. SWOT Analysis
15.5. Talkdesk
15.5.1. Business Overview
15.5.2. Product Benchmarking
15.5.3. Financial Data
15.5.4. Strategic Overview
15.5.5. Key Developments
15.5.6. SWOT Analysis
15.6. 8x8
15.6.1. Business Overview
15.6.2. Product Benchmarking
15.6.3. Financial Data
15.6.4. Strategic Overview
15.6.5. Key Developments
15.6.6. SWOT Analysis
15.7. Cisco
15.7.1. Business Overview
15.7.2. Product Benchmarking
15.7.3. Financial Data
15.7.4. Strategic Overview
15.7.5. Key Developments
15.7.6. SWOT Analysis
15.8. Avaya
15.8.1. Business Overview
15.8.2. Product Benchmarking
15.8.3. Financial Data
15.8.4. Strategic Overview
15.8.5. Key Developments
15.8.6. SWOT Analysis
15.9. Serenova
15.9.1. Business Overview
15.9.2. Product Benchmarking
15.9.3. Financial Data
15.9.4. Strategic Overview
15.9.5. Key Developments
15.9.6. SWOT Analysis
15.10. Content Guru
15.10.1. Business Overview
15.10.2. Product Benchmarking
15.10.3. Financial Data
15.10.4. Strategic Overview
15.10.5. Key Developments
15.10.6. SWOT Analysis
15.11. Alvaria
15.11.1. Business Overview
15.11.2. Product Benchmarking
15.11.3. Financial Data
15.11.4. Strategic Overview
15.11.5. Key Developments
15.11.6. SWOT Analysis
15.12. RingCentral
15.12.1. Business Overview
15.12.2. Product Benchmarking
15.12.3. Financial Data
15.12.4. Strategic Overview
15.12.5. Key Developments
15.12.6. SWOT Analysis
15.13. Enghouse Interactive
15.13.1. Business Overview
15.13.2. Product Benchmarking
15.13.3. Financial Data
15.13.4. Strategic Overview
15.13.5. Key Developments
15.13.6. SWOT Analysis
15.14. 3CLogic
15.14.1. Business Overview
15.14.2. Product Benchmarking
15.14.3. Financial Data
15.14.4. Strategic Overview
15.14.5. Key Developments
15.14.6. SWOT Analysis
15.15. Ameyo
15.15.1. Business Overview
15.15.2. Product Benchmarking
15.15.3. Financial Data
15.15.4. Strategic Overview
15.15.5. Key Developments
15.15.6. SWOT Analysis
Chapter 16. Future Outlook of the Market
Published On:Sep 2022
Base Year:2021
Historical Data:2019-2020
No of Pages:250
Cloud-Based Contact Centre Market Growth, Trends a...
RD Code : IT22