MARKET DEFINITION 

A Cloud Contact Center is a set of tools, applications, and cloud-hosted services for contact centers in organizations that require communications channels (such as phone calls and messaging), call routing, agent management, analytics, and others. Cloud Contact Center is more functional and less expensive than conventional call centre hardware. The function of a contact centre has grown from handling customer support inquiries to driving customer success initiatives and arming salespeople with multichannel capabilities to engage their leads.

MARKET DYNAMICS 

Growing demand for cloud computing due to its robust scalability, affordability, flexibility, and features is driving the global cloud-based contact centre. As a result, businesses all over the world are transferring their contact centre operations from conventional on-premises architecture to the cloud, which is one of the major market drivers. Additionally, agents can operate remotely in cloud-based contact centres to increase productivity and overall operational effectiveness. The industry is expanding as a result of this and other benefits provided by cloud-based contact centres, such as superior security, dependability, and convenience at low pricing. In addition, the banking, financial services, and insurance (BFSI) sector is rapidly going digital to offer better services, minimize human error, and save time. Furthermore, with increased access to information, cloud-based contact centres are assisting governments in enhancing the customer experience for both citizens and companies. Private businesses in the market for cloud-based contact centres are taking advantage of this opportunity to collaborate closely with governmental agencies to broaden service access and monitor request progress through self-service channels.

REPORT SCOPE 

The report titled “Global Cloud-Based Contact Centre Market – Size, Share, Growth, Opportunities, and Competitive Analysis, 2022 – 2028” offers strategic visions into the global Cloud-Based Contact Centre market along with the market size (Value in “US$ Mn”) for the historical period 2017 to 2021 and estimates for the forecast period 2022 to 2028. The RI report is an in-depth study of the global Cloud-Based Contact Centre market with a strong focus on key market trends, vital player strategies, and market forecasts. The study also covers key market dynamics, including drivers, restraints, opportunities, challenges, and existing and upcoming pathways that help CXOs make critical business decisions effectively. The global Cloud-Based Contact Centre Market is predicted to grow at a significant CAGR over the forecast period from 2022 to 2028.

GEOGRAPHICAL OVERVIEW 

The research report includes a detailed overview of the industry comprising quantitative and qualitative information. It gives a broad overview of the worldwide market forecasts for major segments. It also includes market size and forecast projections for five key regions: North America, Europe, Asia-Pacific (APAC), South America, and the Middle East & Africa (MEA), for the years 2017 to 2028. The market is further divided by categories and countries within each province. The research scrutinizes and forecasts over 20 nations worldwide, as well as the present trend and possibilities in these regions.

MARKET SEGMENTATION

The Global Cloud-Based Contact Centre Market is segmented based on component, type, deployment, organization size, technology, business function, vertical and region. Based on component, the market has been segmented into Solutions, and Services. In terms of deployment Private cloud, and Public cloud, whereas based on, organization size the market comprises Large enterprises, and Small & medium-sized enterprises (SMEs). Based on, vertical the market has been segmented into, BFSI, Telecommunications, IT and Ites, Government and Public Sector, Retail and consumer goods, Manufacturing, Energy & Utilities, Media & Entertainment, Healthcare & Life Sciences, and Others.

COMPETITION LANDSCAPE

The RI research report discusses noteworthy developments in the industry as well as organic and inorganic growth strategies being adopted by the Cloud-Based Contact Centre market players. The report covers industry activities, including new product launches, mergers & acquisitions, business partnerships, and various expansion initiatives being undertaken by the active players in the market. These developments pave the path for various market participants to strengthen their positioning as well as expand their consumer base. The positive market outlook for the global Cloud-Based Contact Centre market is anticipated to present lucrative growth opportunities to the market players. The report also offers detailed profiles of major players in the global Cloud-Based Contact Centre market, emphasizing the strategic initiatives, financial information, SWOT analysis, and key development in the Cloud-Based Contact Centre industry in the past three years.

Key players in the Global Cloud-Based Contact Centre Market have adopted various organic as well as inorganic growth strategies to strengthen their market positioning. Prominent players in the market include:

• NICE
• Genesys
• Five9
• Vonage
• Talkdesk
• 8x8
• Cisco
• Avaya
• Serenova
• Content Guru
• Alvaria
• RingCentral
• Enghouse Interactive
• 3CLogic
• Ameyo
• Twilio
• Vocalcom
• Evolve IP
• Pypestream
• TechSee
• AirCall
• Nubitel

COVID-19 IMPACT ANALYSIS ON GLOBAL CLOUD-BASED CONTACT CENTRE MARKET

The COVID-19 pandemic is still a very personal, individual experience that is also a once-in-a-lifetime worldwide phenomenon with far-reaching consequences. The epidemic has wreaked havoc on people's lives in all nations and communities and also had a negative impact on global economic development in 2020, unlike anything seen in almost a century. The pandemic severely impacted key economies such as India, Brazil, the U.S., France, Russia, the UK, Italy, Turkey, and Argentina. According to estimates, the virus slowed global economic growth by -3.4 percent to -7.6 percent in 2020, with a rebound of 4.2 percent to 5.6 percent expected in 2021. In 2020, global commerce was expected to decline by 5.3 percent, but it is expected to rise by 8.0 percent in 2021.

In contrast to the global economic downturn in the first half of 2020, the economy began to showcase symptoms of a two-track recovery post the second quarter of 2020, with a fledgling rebound in developed nations, however, slower growth in emerging economies. The outbreak of the Covid-19 pandemic has not only resulted in halted production activity but has also disrupted the global supply chain. The research goes on to evaluate the current and future implications of the COVID-19 pandemic both on the target as well as broader market, thereby, providing accurate and trustworthy forecasts.

Report Attribute/Metric	Details
Market Size	In USD Million
CAGR	In % (2022-2028)
Base Year	2021
Forecast Period	2022 – 2028
Historical Data	2017 to 2021
Forecast Unit	Value (US$ Mn)
Report Coverage	Revenue Forecast, Competitive Landscape, Growth Factors and Trends
Geographies Covered	North America, Europe, Asia-Pacific, South America, and Middle East & Africa
Key Players Analyzed	NICE, Genesys, Five9, Vonage, Talkdesk, 8x8, Cisco, Avaya, Serenova, Content Guru, Alvaria, RingCentral, Enghouse Interactive , 3CLogic, Ameyo, Twilio, Vocalcom, Evolve IP, Pypestream, TechSee , and AirCall, Nubitel
Customization & Pricing	Available on Request (10% Customization is Free)

RESEARCH PROGRAM DESIGN

KEY QUESTIONS ANSWERED

1. What is the current size of the global Cloud-Based Contact Centre market?
2. What will be the growth rate of the market over the forecast period?
3. Who are the key manufacturers/vendors in the Cloud-Based Contact Centre market space?
4. What are the major market opportunities and market risks faced by the market?
5. What is the impact of COVID-19 on the market?
6. What are the revenue, sales, and price analysis of the top manufacturers in this market?
7. What are the key outcomes of Porter's five forces model?
8. Who are the distributors, traders, and vendors in the industry?

REASONS FOR BUYING THIS REPORT: 

• The report offers comprehensive data on the Cloud-Based Contact Centre market elaborating on the current state and future growth prospects both globally and regionally
• It offers a six-year market forecast trend evaluating the impact of drivers and restraints and supporting factors for growth
• The report offers deep-dive insights into each market segment and critical factors responsible for its growth
• The report presents precise picture of the dynamic competitive landscape which helps our client advance their market position
• The comprehensive analysis of the market along with the inclusion of analyst recommendations ensures that our clients make informed business decisions
• Cross-segment country-level analysis included in the report which provides granular analysis of more than 20+ countries covered in the report scope
• The study includes detailed profiles of major manufacturers to help our readers gain holistic overview of the market competitors and consequently align their business strategies

 

 

Chapter 1.  Executive Summary

1.1.   Market Outlook

1.2.   Market Segment Outlook

1.3.   Geography Outlook

1.4.   Absolute $ Opportunity

Chapter 2.  Research Methodology

2.1.   Research Approach

2.2.   Scope, Definition, and Assumptions

2.3.   Data Sources

2.3.1. Secondary Sources

2.3.1.1.         Preliminary Data Mining

2.3.2. Primary Sources

2.3.2.1.         Statistical Deployment Mode

2.3.2.2.         Data Triangulation

2.3.2.3.         Research Objective

Chapter 3.  Market Outlook

3.1.   Introduction

3.2.   Key Trends

3.2.1. Component Trends

3.2.2. Deployment Mode Trends

3.2.3. Organization Size Trends

3.2.4. Vertical Trends

3.3.   Market Dynamics

3.3.1. Market Drivers

3.3.1.1.         Impact Analysis of Market Drivers

3.3.2. Market Restraints

3.3.2.1.         Impact Analysis of Market Restraints

3.3.3. Market Opportunities

3.3.3.1.         Impact Analysis of Market Opportunities

3.3.4. Market Challenges

3.3.4.1.         Impact Analysis of Market Challenges

3.4.   Porter’s Five Forces’ Analysis

3.4.1. Bargaining Power of Suppliers

3.4.2. Bargaining Power of Buyers

3.4.3. Threat of New Entrant

3.4.4. Threat of Substitutes

3.4.5. Competitive Rivalry

3.5.   Value Chain Analysis: Global Cloud-Based Contact Centre Market

3.6.   COVID-19 Impact Assessment in Cloud-Based Contact Centre Market

3.6.1. Impact Assessment on Global Cloud-Based Contact Centre Market

3.6.2. Market Trends and Opportunities in the Covid-19 Landscape

Chapter 4.  Global Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

4.1.   Global Cloud-Based Contact Centre Market Share, By Component, 2017 - 2028 (USD Million)

4.1.1. Solutions

4.1.1.1.         Omnichannel Routing

4.1.1.2.         Workforce Engagement Management

4.1.1.3.         Reporting and Analytics

4.1.1.4.         Customer Engagement Management

4.1.1.5.         Other Solutions

4.1.2. Services

4.1.2.1.         Professional Services

4.1.2.2.         Managed Services

Chapter 5.  Global Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

5.1.   Global Cloud-Based Contact Centre Market Share, By Deployment Mode, 2017 - 2028 (USD Million)

5.1.1. Cloud

5.1.2. On-Premise        

Chapter 6.  Global Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

6.1.   Global Cloud-Based Contact Centre Market Share, By Organization Size, 2017 - 2028 (USD Million)

6.1.1. Large enterprises

6.1.2. Small and medium-sized enterprises (SMEs)

Chapter 7.  Global Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

7.1.   Global Cloud-Based Contact Centre Market Share, By Vertical, 2017 - 2028 (USD Million)

7.1.1. Banking Finance Services and Insurance (BFSI)

7.1.2. Telecommunications

7.1.3. IT and Ites

7.1.4. Government and Public Sector

7.1.5. Retail and consumer goods

7.1.6. Manufacturing

7.1.7. Energy & Utilities

7.1.8. Media & Entertainment

7.1.9. Healthcare & Life Sciences

7.1.10.   Others

Chapter 8.  Global Cloud-Based Contact Centre Market Overview, By Geography, 2017 - 2028 (USD Million)

8.1.   Global Cloud-Based Contact Centre Market Share, By Geography, 2017 - 2028 (USD Million)

8.1.1. Market Type and Projections, by Countries, 2017 - 2028 (USD Million)

8.1.2. Market Share and CAGR Comparison, by Countries, 2021 (%)

Chapter 9.  North America Cloud-Based Contact Centre Market Overview, By Countries, 2017 - 2028 (USD Million)

9.1.     North America Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

9.1.1.     Market Type and projections, 2017 - 2028 (USD Million)

9.1.2.     North America Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

9.1.3.     North America Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

9.1.4.     North America Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

9.1.5.     North America Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

9.2.     North America Cloud-Based Contact Centre Market Overview, By Countries, 2017 - 2028 (USD Million)

9.2.1.     U.S. Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

9.2.1.1.         U.S. Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

9.2.1.2.         U.S. Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

9.2.1.3.         U.S. Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

9.2.1.4.         U.S. Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD    Million)

9.2.2.     Canada Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

9.2.2.1.         Canada Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

9.2.2.2.         Canada Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

9.2.2.3.         Canada Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

9.2.2.4.         Canada Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

9.2.3.     Mexico Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

9.2.3.1.         Mexico Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

9.2.3.2.         Mexico Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

9.2.3.3.         Mexico Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

9.2.3.4.         Mexico Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

Chapter 10.      Europe Cloud-Based Contact Centre Market Overview, By Countries, 2017 - 2028 (USD Million)

10.1.  Europe Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

10.1.1.   Market Type and projections, 2017 - 2028 (USD Million)

10.1.2.   Europe Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

10.1.3.   Europe Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

10.1.4.   Europe Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

10.1.5.   Europe Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

10.2.  Europe Cloud-Based Contact Centre Market Overview, By Countries, 2017 - 2028 (USD Million)

10.2.1.   Germany Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

10.2.1.1.       Germany Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

10.2.1.2.       Germany Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

10.2.1.3.       Germany Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

10.2.1.4.       Germany Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

10.2.2.   France Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

10.2.2.1.       France Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

10.2.2.2.       France Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

10.2.2.3.       France Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

10.2.2.4.       France Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

10.2.3.   UK Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

10.2.3.1.       UK Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

10.2.3.2.       UK Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

10.2.3.3.       UK Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

10.2.3.4.       UK Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

10.2.4.   Italy Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

10.2.4.1.       Italy Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

10.2.4.2.       Italy Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

10.2.4.3.       Italy Cloud-Based Contact Centre Market Overview, By Business Function, 2017 - 2028 (USD Million)

10.2.4.4.       Italy Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

10.2.5.   Spain Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

10.2.5.1.       Spain Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

10.2.5.2.       Spain Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

10.2.5.3.       Spain Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

10.2.5.4.       Spain Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

10.2.6.   NORDIC Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

10.2.6.1.       NORDIC Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

10.2.6.2.       NORDIC Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

10.2.6.3.       NORDIC Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

10.2.6.4.       NORDIC Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

10.2.7.   Russia and CIS Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

10.2.7.1.       Russia and CIS Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

10.2.7.2.       Russia and CIS Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

10.2.7.3.       Russia and CIS Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

10.2.7.4.       Russia Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

10.2.8.   Rest of Europe Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

10.2.8.1.       Rest of Europe Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

10.2.8.2.       Rest of Europe Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

10.2.8.3.       Rest of Europe Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

10.2.8.4.       Rest of Europe Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

Chapter 11.      Asia Pacific Cloud-Based Contact Centre Market Overview, By Countries, 2017 - 2028 (USD Million)

11.1.  Asia Pacific Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

11.1.1.   Market Type and projections, 2017 - 2028 (USD Million)

11.1.2.   Asia Pacific Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

11.1.3.   Asia Pacific Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

11.1.4.   Asia Pacific Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

11.1.5.   Asia Pacific Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

11.2.  Asia Pacific Cloud-Based Contact Centre Market Overview, By Countries, 2017 - 2028 (USD Million)

11.2.1.   India Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

11.2.1.1.       India Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

11.2.1.2.       India Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

11.2.1.3.       India Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

11.2.1.4.       India Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

11.2.2.   China Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

11.2.2.1.       China Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

11.2.2.2.       China Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

11.2.2.3.       China Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

11.2.2.4.       China Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

11.2.3.   Japan Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

11.2.3.1.       Japan Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

11.2.3.2.       Japan Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

11.2.3.3.       Japan Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

11.2.3.4.       Japan Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

11.2.4.   ASEAN Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

11.2.4.1.       ASEAN Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

11.2.4.2.       ASEAN Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

11.2.4.3.       ASEAN Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

11.2.4.4.       ASEAN Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

11.2.5.   South Korea Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

11.2.5.1.       South Korea Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

11.2.5.2.       South Korea Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

11.2.5.3.       South Korea Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

11.2.5.4.       South Korea Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

11.2.6.   Australia Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

11.2.6.1.       Australia Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

11.2.6.2.       Australia Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

11.2.6.3.       Australia Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

11.2.6.4.       Australia Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

11.2.7.   Rest of Asia Pacific Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

11.2.7.1.       Rest of Asia Pacific Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

11.2.7.2.       Rest of Asia Pacific Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

11.2.7.3.       Rest of Asia Pacific Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

11.2.7.4.       Rest of Asia Pacific Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

Chapter 12.      South America Cloud-Based Contact Centre Market Overview, By Countries, 2017 - 2028 (USD Million)

12.1.  South America Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

12.1.1.   Market Type and projections, 2017 - 2028 (USD Million)

12.1.2.   South America Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

12.1.3.   South America Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

12.1.4.   South America Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

12.1.5.   South America Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

12.2.  South America Cloud-Based Contact Centre Market Overview, By Countries, 2017 - 2028 (USD Million)

12.2.1.   Brazil Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

12.2.1.1.       Brazil Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

12.2.1.2.       Brazil Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

12.2.1.3.       Brazil Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

12.2.1.4.       Brazil Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

12.2.2.   Argentina Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

12.2.2.1.       Argentina Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

12.2.2.2.       Argentina Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

12.2.2.3.       Argentina Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

12.2.2.4.       Argentina Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

12.2.3.   Rest of South America Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

12.2.3.1.       Rest of South America Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

12.2.3.2.       Rest of South America Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

12.2.3.3.       Rest of South America Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

12.2.3.4.       Rest of South America Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

Chapter 13.      Middle East & Africa Cloud-Based Contact Centre Market Overview, By Countries, 2017 - 2028 (USD Million)

13.1.  Middle East & Africa Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

13.1.1.   Market Type and projections, 2017 - 2028 (USD Million)

13.1.2.   Middle East & Africa Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

13.1.3.   Middle East & Africa Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

13.1.4.   Middle East & Africa Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

13.1.5.   Middle East & Africa Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

13.2.  Middle East & Africa Cloud-Based Contact Centre Market Overview, By Countries, 2017 - 2028 (USD Million)

13.2.1.   GCC Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

13.2.1.1.       GCC Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

13.2.1.2.       GCC Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

13.2.1.3.       GCC Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

13.2.1.4.       GCC Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

13.2.2.   South Africa Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

13.2.2.1.       South Africa Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

13.2.2.2.       South Africa Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

13.2.2.3.       South Africa Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

13.2.2.4.       South Africa Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

13.2.3.   Rest of Middle East & Africa Cloud-Based Contact Centre Market Overview, 2017 - 2028 (USD Million)

13.2.3.1.       Rest of Middle East & Africa Cloud-Based Contact Centre Market Overview, By Component, 2017 - 2028 (USD Million)

13.2.3.2.       Rest of Middle East & Africa Cloud-Based Contact Centre Market Overview, By Deployment Mode, 2017 - 2028 (USD Million)

13.2.3.3.       Rest of Middle East & Africa Cloud-Based Contact Centre Market Overview, By Organization Size, 2017 - 2028 (USD Million)

13.2.3.4.       Rest of Middle East & Africa Cloud-Based Contact Centre Market Overview, By Vertical, 2017 - 2028 (USD Million)

Chapter 14.      Competitive Landscape

14.1.  Competitive Environment, 2021

14.2.  Strategic Framework

14.2.1.   Partnership/Collaborations/Agreement

14.2.2.   Expansion

14.2.3.   Mergers & Acquisitions

14.2.4.   New Product Development

Chapter 15.      Key Vendor Analysis

15.1.      NICE

15.1.1.       Business Overview

15.1.2.       Product Benchmarking

15.1.3.       Financial Data

15.1.4.       Strategic Overview

15.1.5.       Key Developments

15.1.6.       SWOT Analysis

15.2.      Genesys

15.2.1.       Business Overview

15.2.2.       Product Benchmarking

15.2.3.       Financial Data

15.2.4.       Strategic Overview

15.2.5.       Key Developments

15.2.6.       SWOT Analysis

15.3.      Five9

15.3.1.       Business Overview

15.3.2.       Product Benchmarking

15.3.3.       Financial Data

15.3.4.       Strategic Overview

15.3.5.       Key Developments

15.3.6.       SWOT Analysis

15.4.      Vonage

15.4.1.       Business Overview

15.4.2.       Product Benchmarking

15.4.3.       Financial Data

15.4.4.       Strategic Overview

15.4.5.       Key Developments

15.4.6.       SWOT Analysis

15.5.      Talkdesk

15.5.1.       Business Overview

15.5.2.       Product Benchmarking

15.5.3.       Financial Data

15.5.4.       Strategic Overview

15.5.5.       Key Developments

15.5.6.       SWOT Analysis

15.6.      8x8

15.6.1.       Business Overview

15.6.2.       Product Benchmarking

15.6.3.       Financial Data

15.6.4.       Strategic Overview

15.6.5.       Key Developments

15.6.6.       SWOT Analysis

15.7.      Cisco

15.7.1.       Business Overview

15.7.2.       Product Benchmarking

15.7.3.       Financial Data

15.7.4.       Strategic Overview

15.7.5.       Key Developments

15.7.6.       SWOT Analysis

15.8.      Avaya

15.8.1.       Business Overview

15.8.2.       Product Benchmarking

15.8.3.       Financial Data

15.8.4.       Strategic Overview

15.8.5.       Key Developments

15.8.6.       SWOT Analysis

15.9.      Serenova

15.9.1.       Business Overview

15.9.2.       Product Benchmarking

15.9.3.       Financial Data

15.9.4.       Strategic Overview

15.9.5.       Key Developments

15.9.6.       SWOT Analysis

15.10.    Content Guru

15.10.1.    Business Overview

15.10.2.    Product Benchmarking

15.10.3.    Financial Data

15.10.4.    Strategic Overview

15.10.5.    Key Developments

15.10.6.    SWOT Analysis

15.11.    Alvaria

15.11.1.    Business Overview

15.11.2.    Product Benchmarking

15.11.3.    Financial Data

15.11.4.    Strategic Overview

15.11.5.    Key Developments

15.11.6.    SWOT Analysis

15.12.    RingCentral

15.12.1.    Business Overview

15.12.2.    Product Benchmarking

15.12.3.    Financial Data

15.12.4.    Strategic Overview

15.12.5.    Key Developments

15.12.6.    SWOT Analysis

15.13.    Enghouse Interactive

15.13.1.    Business Overview

15.13.2.    Product Benchmarking

15.13.3.    Financial Data

15.13.4.    Strategic Overview

15.13.5.    Key Developments

15.13.6.    SWOT Analysis

15.14.    3CLogic

15.14.1.    Business Overview

15.14.2.    Product Benchmarking

15.14.3.    Financial Data

15.14.4.    Strategic Overview

15.14.5.    Key Developments

15.14.6.    SWOT Analysis

15.15.    Ameyo

15.15.1.    Business Overview

15.15.2.    Product Benchmarking

15.15.3.    Financial Data

15.15.4.    Strategic Overview

15.15.5.    Key Developments

15.15.6.    SWOT Analysis

Chapter 16.   Future Outlook of the Market